{{BRAND_DOMAIN}} is operated by {{COMPANY_NAME}}, licensed by the Tobique Gaming Commission (TGC) under licence number {{LICENCE_NO}}. We are committed to protecting the integrity of our platform and to preventing the use of our services for money laundering, terrorist financing, proliferation financing, sanctions evasion, and other financial crime.

This policy explains, in plain terms, how we verify our customers’ identities, monitor accounts, screen for sanctions and Politically Exposed Persons (PEPs), retain records, and respond where we detect risk. It applies to all customers of {{BRAND_DOMAIN}} and to all payment methods, including cryptocurrency where accepted.

Our AML/CTF programme is owned by the Money Laundering Reporting Officer (MLRO) of {{COMPANY_NAME}}. The MLRO is a member of senior management, has direct access to the Board and to the Head of Compliance, and is responsible for the day-to-day management of ML/TF risk, including sanctions and PEP screening, suspicious activity reporting to the Commission, staff training, and the annual AML risk assessment.

All staff receive AML/CFT training at induction and annual refresher training thereafter. Training is assessed and records maintained. The AML/CFT programme is subject to independent review at least once every two years.

We apply a two-track verification process to align with the different regulatory triggers under the TGC framework:

3.1 Full identity verification (KYC)

Full identity verification, including source-of-funds checks where relevant, is completed before the
earlier of:

• 30 days from your registration;
• cumulative deposits reaching €2,000 (or the equivalent); or
• your first withdrawal.

Where enhanced due diligence is required, or where documents are unclear or inconsistent, the timeframe may be longer. If you fail or refuse to complete verification, we may restrict or suspend your account, decline withdrawals, and, where required, close the account and return legitimate deposits, without prejudice to our reporting obligations to the Commission.

Our standard verification requires the following:

Documents can be uploaded securely from We may reject documents that are illegible, expired, in black and white, cropped, edited, or where the name or address do not match your account details. Where reasonably necessary, we may use trusted third-party verification providers. We do not accept anonymous accounts, accounts held by nominees, or third-party payment sources.

We apply a risk-based approach to Customer Due Diligence (CDD). Every customer is assessed at onboarding and periodically thereafter, and placed into one of three tiers:

Circumstances triggering EDD include, but are not limited to: PEP status; sanctions or adverse-media hits; use of high-risk payment methods including certain cryptocurrencies and prepaid cards; connection to a high-risk jurisdiction; transactional activity inconsistent with the account profile; suspicion of fraud, collusion or money laundering; identification of a customer who has previously self-excluded for problem gambling reasons; and any change to previously provided identification information.

We comply with applicable sanctions regimes, including United Nations, European Union, United Kingdom, and United States sanctions, and with guidance from the Financial Action Task Force (FATF). Every customer is screened against sanctions databases at registration and on an ongoing basis. If you are matched to a relevant sanctions list, or if a legal restriction applies, we will block access to your account and freeze funds without delay. We cannot provide services or release funds to
sanctioned persons or entities.

A Politically Exposed Person is an individual who holds, or has held, a prominent public function (such as Head of State, government minister, senior judge, senior military officer, central bank governor, or ambassador). Immediate family members and close associates of PEPs are treated the same way.

If you are, or become, a PEP or a family member or close associate of a PEP, we will:

• Obtain senior management approval to open or continue your account;
• Collect information on your source of funds and source of wealth;
• Apply enhanced ongoing monitoring;
• For a period of at least 12 months after you leave your prominent public function, continue to apply appropriate monitoring.

PEP status alone does not imply any wrongdoing; it means we apply heightened vigilance to protect
our platform and our customers.

Verification is not a one-off event. Throughout your relationship with us, we monitor your account to check that activity remains consistent with your customer profile and our regulatory obligations. This includes:

• Regular re-screening against sanctions, PEP, and adverse-media databases;
• Transaction monitoring against your expected profile — including frequency, volume and value of deposits, bets and withdrawals;
• Identification and linking of any additional accounts you may hold with us or with other brands operated by {{COMPANY_NAME}};
• Periodic refresh of your CDD file, at a frequency commensurate with your risk rating;
• Event-driven review, triggered by red flags such as unusually large or frequent bets, changes to identification data, adverse media, or any suspicion of ML/TF.

Where checks are in progress, we may pause certain features and request further information. We will contact you through your account or by email if we need something from you.

Please:

• Provide accurate and complete information at registration and update it if it changes;
• Do not share your account or login details with anyone;
• Do not deposit using any card, wallet, or account that is not in your own name;
• Respond promptly to reasonable requests for information so we can meet our legal obligations and keep your account available.

If we detect any breach of these responsibilities, we may restrict your account, void bets or winnings, and, where necessary, report the case to the Commission and other authorities.

If you have questions about verification, sanctions, or any part of this policy, contact our support team at:

• Live Chat: 24/7, via your account or the {{BRAND_DOMAIN}} website
• Email: {{SUPPORT_EMAIL}}